Recently we received an e-mail asking if we wanted to participate in a particular date-certain event. I responded that we did, provided a shipping address, and issued the standard request for tracking number. The event came and went. I assumed that the sponsor had decided not to ship us wine to participate in the event. We stopped by our receiving service to pick up a care package for Project Y-ine, and discovered two other shipments of which we were unaware. One was for the on-line event. And we were picking it up two weeks after the event had concluded.
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Beware of Wine Bloggers!
The Lost Art of Being Gracious
Likewise, sometimes a winery doesn’t see a visitor as a gift. Some of them even act as if they’re doing the person a favor just to allow you to be in their presence or taste their wines. They’ve lost the art of being gracious.
Continue readingAnswering my own question.
Wine Bloggers Conference 2009 – FAIL?
Looking Back and Looking Ahead: WBC ’09
The Complaint as a Gift: A Tale of Three Wineries
Research indicates that for every one complaint there are hundreds of customers who say nothing, and just take their business elsewhere. Is your business losing out to your competitors? Do you know wineries that haven’t a clue how to deal with bad reviews?
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